Специалист по бронированию гостиниц

Описание

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Nataliya Marchenkova

Date of birth: 01.09.1976
Marital status: married
Home address: Tula, Russia

Contact phone numbers: +971551430737 (whatsapp), +79807299036

E-mail: natamarchenkov@mail.ru

Skype: olga_quality

Education:

1. 1993-1998 – Tula Teachers’ Training University, the faculty of foreign languages, English Department.
The Diploma of a Teacher of English and German

2. Courses of Spanish language.

Career activity:

1. December, 2016 - up till now (freelancer) Sales and Reservation Manager, Lamir Travel, Dubai, UAE
Responsibilities: answering the agents and operators’ requests in Skype and Whatsapp, making reservations in the hotels, booking excursions and transfers, follow up all payments, accounting.


2. December, 2013 – December, 2016 Sales and Reservation Manager, Fresh Star Tourism, UAE
Responsibilities: answering the agents and operators’ requests in Skype, making reservations in the hotels, booking excursions and transfers, making statements, following up the agents’ and hotels’ payments, visa typing and posting (well familiar with immigration online system), monthly sales reports on target basis, participating in the exhibitions and sales calls.

3. October, 2012 – November, 2013 Reservation Manager, Quality Tours, UAE
Responsibilities: answering the agents and operators’ requests in ICQ and Skype, making reservations in the hotels, booking excursions and transfers, following up the payments, conducting negotiations with the agents and visiting their offices (sales calls), Fam Trip arrangement and conducting, participating in the exhibitions.

4. May, 2011 – August, 2012 Business Development/ Reservation Manager, Pearl of Arabia Travel & Tourism, Dubai, UAE
Responsibilities: answering the agents’ requests in ICQ and Skype, making reservations in the hotels, invoices, vouchers, enlarging CIS market – searching for the new tour operators, conducting negotiations with the agents and visiting their offices, Fam Trip arrangements, have an experience as an airport and hotel representative, Air Astana shuttle busses escort.

5. May, 2010 – May, 2011 Reservation/Sales Manager, Remal Al Emarat Travel & Tourism, Dubai, UAE
Responsibilities: answering the agents’ requests in ICQ and Skype, making reservations in the hotels, enlarging CIS market – searching for the new tour operators, participating in exhibitions, conducting negotiations with the agents and visiting their offices; contracting experience - sending special offers, room availabilities to the partners, Fam Trip conducting, have an experience as an airport and hotel representative.

6. June, 2008 – July,2009 secretary-translator, “Stallion Lubricants”, RAK FZC, UAE
Responsibilities: contracts translations, negotiations interpretation, working with intermediates.

7. 2005-2007 – manager/interpreter of the International Advertising Agency, Moscow, Russia
Responsibilities: answering e-mails, translation and interpreting (from Russian into English and visa versa), working with the clients and International Agencies, business correspondence, travel support (flights, transfers, visas and accommodation).

8. 2002-2005 – secretary in the Sales Department, executive secretary (NB-Retal, PET-preform and caps production). Moscow, Russia
Responsibilities: Incoming calls; full administrative support - document flow, business correspondence; coordination of the managers and chief executive daily schedule; meetings arrangements; travel support (flights, transfers, visas and accommodation); book-keeping and usage of accounting computer programs ; translation and interpreting services.

9. 2000-2008 – deputy assistant in the Tula Regional Parliament (Duma)
Responsibilities: Paper work, receiving voters


10. 1998-2002 – teacher of English in the Secondary School, Tula, Russia








Skills:

Language skills: English (fluent), German (basic), Spanish (basic) native: Russian

Computer skills: MS Office (Word, Excel), Internet, Microsoft Outlook, Fidelio

Driving license: Russian and UAE valid driving license


Personal traits:
I am responsible, loyal, goal-oriented, sensible and hard working person.