Специалист по обслуживанию клиентов

International Customer Service advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact.
Working within the International Customer Service team and interacting with potential, new and existing customers to provide quality customer service, ensuring that our customers have a positive experience. Responding to customer’s queries via telephone and email. Handling overflow contacts from the UK team. Responding to queries received via Social Media or Live Chat if required. Assisting with quality scoring. Carrying out occasional translation. Ensuring emails are responded within 24 hours. Answering 98% of calls within 20 seconds. Achieving a minimum quality standard of 85% and striving for first time resolutions.

• Member of an armed security team on board commercial vessels transiting through the High Risk Area.
• Work directly with vessel's crew to achieve safe transits by assessing potential risks and implementing measures to alleviate them.
• Support vessel's Master with daily operational security functions.
• Assist with boardroom multimedia presentations including video and graphs for enhanced security understanding.
• Detect suspicious activities using various systems including RADAR and the Automatic Identification System.

Job involved working with crews of varying nationalities in a dangerous environment where lives depended on your ability to build strong working relationships. This was accomplished through excellent verbal communication and ensured that procedures were followed.

• Detachment supervisor & team management
• Supervised and managed a signals (communications) detachment of up to 6 members
• Surveyed and analyzed terrain on various exercises and in different environments to determine optimum equipment placement and use.
• Maintained 100% accountability of all assigned equipment.
• Made extensive use of Microsoft Office for implementing and executing daily/ weekly/ monthly equipment maintenance and inspection schedules on a variety of military communications platforms.
• Delegated tasks to various members of the team thereby ensuring efficiency.
• Ensured team had all the right equipment required to perform the tasks and that the equipment was in a serviceable condition.

Communication and the maintenance of communications equipment was an essential part of the job, both face-to-face and by other means. Developed excellent communication skills, self discipline and an organised and conscientious approach to work.